We offer a 30-day money-back guarantee. We will provide a shipping label and you must return the unused portion within thirty (30) days from the date that the product was originally ordered to obtain a full product refund (minus initial shipping charges)
To obtain a full refund, your return must be approved and postmarked within thirty (30) days from the date that the product was originally ordered.
To start a return, simply email us at hello@skinnyfit.com and you will be given a return shipping label via email.
After the shipping department receives your return, it generally takes your financial institution 7-10 business days to credit your refund. For some banks, it may take up to 30 days to reflect in your account.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
• We cannot process or refund packages marked “Return to Sender.”
• Refunds will be issued to the original credit card or method of payment that was charged when ordering the product. Refunds cannot be processed to alternate cards or different forms of payment.
• Shipping charges are not refundable in any case.
• To ensure a refund is processed for you, please send returns using the return shipping label sent to you. The shipping label must be clearly attached to the package that you are sending back. Our shipping department is NOT allowed to accept any packages without the return label.